Call Center Support

67% of companies feel they compete mostly or completely on the basis of customer experience.
– Gartner

Working within your platform, First Associates combines cutting-edge technology with proven, proactive service to deliver optimum call center performance and a seamless customer experience. To achieve this, we combine our vast experience, state-of-the art Artificial Intelligence, dedicated employee agents & seasoned, innovative management to create customized, best-in-class omnichannel solutions for every client that offer:

  • Live agent call centers – Inbound, outbound, voice, text, social & chat
  • Lead generation & key business insights
  • Customer service support across any industry
  • Native language support with fluent agents to connect with your clients in the language of their choice – not translation software
  • Global coverage – we can help your brand deliver exceptional customer service anywhere and anytime you need it
  • Nearshore & US call centers to fit your business model & budget

Artificial Intelligence for Proactive Customer Service

First Associates also offers platform-wide Artificial Intelligence as part of their Call Center Solutions. So, while other servicing companies are monitoring a small sample of customer calls, we analyze every single call to ensure:

  • Real-time feedback to enable proactive customer support
  • Optimal service enhanced by big data technology
  • Superior compliance controls
  • Consistent brand message
  • Key customer insights to help you grow your business

If you’d like to discuss a custom solution for your loan and lease servicing needs, please reach out to us at 888.486.2509 or solutions@1stassociates.com.