1st Party Servicing

Keep your loans in-house and let us manage your customer service and delinquencies for you. We offer state-of-the-art global call centers, certified compliance expertise and an unparalleled commitment to service that allows us to effectively collect for you without transferring your portfolio to a third-party partner. First Associates is also the only company in its class to earn a Morningstar MOR RV1 ranking for operational excellence in loan servicing.

First Associates will serve as a seamless extension of your staff. By focusing on communication and utilizing the latest call technology, including platform-wide Speech Analytics artificial intelligence, our professional Loan Advisors will enhance borrower relationships while ensuring timely payments are made and customer questions are addressed.

Utilizing your system of record, 1st Party Servicing solutions will:

  • Reduce first payment defaults and borrower delinquency
  • Proactively identify errors that may escalate into customer disputes
  • Increase payment reliability via effective ACH recruiting
  • Elevate customer satisfaction and brand loyalty with positive, proactive dialogue
  • Allow your employees to focus on their core competencies while we handle the rest

Contact us at 888.486.2509 or solutions@1stassociates.com to discuss how First Associates can develop a program to help move your business forward.