Post-Funding Support

Ongoing portfolio management is a critical part of ensuring the security and performance of your portfolio. Let First Associates manage your customer service and delinquencies for you with our state-of-the-art global call centers, certified compliance expertise and unparalleled commitment to service. We offer:

  • Inbound Customer Service Call Support
  • Multi-channel Collections Support
  • Borrower Verification Calls

First Associates will serve as a seamless extension of your staff. By focusing on communication and utilizing the latest call technology, including platform-wide Speech Analytics artificial intelligence, our professional Loan Advisors will enhance borrower relationships, reduce first payment defaults and borrower delinquency, proactively identify errors that may escalate into customer disputes, increase payment reliability via effective ACH recruiting and enhance customer satisfaction and brand loyalty with positive, proactive dialogue.

Contact today us at 888.486.2509 or solutions@1stassociates.com to discuss how First Associates can develop a program to help move your business forward.