Primary Loan Servicing

First Associates’ best-in-class primary loan servicing will help your business excel. We will serve as a seamless extension of your staff and deliver results by focusing on communication and utilizing the latest call technology, including platform-wide Speech Analytics artificial intelligence to help you improve portfolio performance and improve customer satisfaction.

With First Associates, you get a trusted partner with 30+ years of experience, the only company in its class to have earned a Morningstar MOR RV1 ranking for overall excellence and an unparalleled level of compliance as evidenced by our zero-discrepancy SSAE-16 audit.

The First Associates Advantage Delivers:

  • Low-risk, cost-effective loan servicing strategies
  • Increased customer satisfaction with:
    • One-call resolution
    • Positive, proactive dialogue
    • Experienced, bi-lingual agents
  • Reduced delinquencies and defaults through:
    • Effective ACH recruiting
    • A multitude of effective digital communication channels to maximize reach
  • Turnkey service so you can focus on your core competencies
  • ‘Private labeling’ to make our team a seamless extension of your brand
  • Top-notch investor, credit bureau & regulatory reporting
  • Secure fund flow and control
  • Rapid results from a rating-agency approved partner

First Associates Platform

First Associates also offers platform-wide Speech Analytics artificial intelligence. So, while other servicing companies are monitoring a small sample of customer calls, Speech Analytics analyzes every single call to ensure:

  • Optimal service enhanced by big data technology
  • Superior compliance controls
  • Consistent brand message
  • Key customer insights to help you grow your business

If you’d like to discuss a custom solution for your loan and lease servicing needs, please reach out to us at 888.486.2509 or solutions@1stassociates.com.