First Associates’ best-in-class primary loan servicing will help your business excel. We will serve as a seamless extension of your staff and deliver results by focusing on communication and utilizing the latest call technology, including platform-wide Speech Analytics artificial intelligence to help you improve portfolio performance and improve customer satisfaction.
With First Associates, you get a trusted partner with 30+ years of experience, the only company in its class to have earned a Morningstar MOR RV1 ranking for overall excellence and an unparalleled level of compliance as evidenced by our zero-discrepancy SSAE-16 audit.
The First Associates Advantage Delivers:
- Low-risk, cost-effective loan servicing strategies
- Increased customer satisfaction with:
- One-call resolution
- Positive, proactive dialogue
- Experienced, bi-lingual agents
- Reduced delinquencies and defaults through:
- Effective ACH recruiting
- A multitude of effective digital communication channels to maximize reach
- Turnkey service so you can focus on your core competencies
- ‘Private labeling’ to make our team a seamless extension of your brand
- Top-notch investor, credit bureau & regulatory reporting
- Secure fund flow and control
- Rapid results from a rating-agency approved partner
First Associates Platform
First Associates also offers platform-wide Speech Analytics artificial intelligence. So, while other servicing companies are monitoring a small sample of customer calls, Speech Analytics analyzes every single call to ensure:
- Optimal service enhanced by big data technology
- Superior compliance controls
- Consistent brand message
- Key customer insights to help you grow your business
If you’d like to discuss a custom solution for your loan and lease servicing needs, please reach out to us at 888.486.2509 or firstname.lastname@example.org.