Solutions

74% of banking executives believe significant growth in commercial loans will occur in 2018.
– CSI
1stassociates First Associates Primary loan servicing backup servicing contract verification 1st party servicing

First Associates’ best-in-class primary loan servicing will help your business excel. We serve as a seamless extension of your staff and deliver results by focusing on communication and utilizing the latest call technology, including platform-wide artificial intelligence to help improve portfolio performance and increase customer satisfaction.

Partnering with a well-respected, proven partner for your capital markets support needs is critical to your company’s success. With our 30+ years of experience and laser-focus on providing the best service, compliance, security and technology, we are able to offer the services you need rapidly, without additional service providers.

Ensuring your loans are properly originated and funded is key to achieve optimal portfolio performance. First Associates is the only company in its class to receive a Morningstar MOR RV1 ranking for overall excellence which is a direct reflection of the stellar reputation we have earned as a trusted service provider.

Ongoing portfolio management is a critical part of ensuring the security and performance of your portfolio. Let First Associates manage your customer service and delinquencies for you with our state-of-the-art global call centers, certified compliance expertise and unparalleled commitment to service.

1stAssociates-call-center-support

NEW! Customer service support from First Associate’s dedicated call center agents who work within your platform to deliver customized, omnichannel solutions. We combine cutting-edge technology with proven, proactive service to deliver a seamless customer experience that performs.