|Businesses that deliver better customer experience obtain revenues between 4% and 8% above their market.
– Bain & Company
First Associates offers in-depth industry expertise, cutting-edge technology and a comprehensive array of services across a variety of asset classes. We are the fastest growing servicer of loan and lease portfolios in the United States and are expanding our reach and services across the globe. Our model is built with your success in mind and delivers accelerated performance, enhanced capabilities and economic advantage.
First Associates is also the only company in its class to earn the top Morningstar MOR ABS1 ranking of ‘stable’ which is the highest certification available to assess mitigated operational risk and overall excellence in loan servicing. This accomplishment is quite an honor and a direct reflection of the stellar reputation we’ve earned over the past 30+ years as a trusted service provider.
First Associates’ best-in-class primary loan servicing will help your business excel. We serve as a seamless extension of your staff and deliver results by focusing on excellent service and utilizing the latest call technology. This includes platform-wide artificial intelligence to help improve portfolio performance and increase customer satisfaction.
Partnering with a well-respected, proven partner for your capital markets support needs is critical to your company’s success. With our 30+ years of experience and laser-focus on providing the best service, compliance, security and technology, we are able to offer the services you need rapidly, without additional service providers.
Customer service support from First Associate’s dedicated call center agents who work within your platform to deliver customized, omnichannel solutions. We combine cutting-edge technology with proven, proactive service to deliver a seamless customer experience that performs.