Article - Four Competencies to Look for in a CREDIT CARD

Making the decision to outsource your credit card servicing can be beneficial to your business. There are many benefits to outsourcing, including improved service levels, economic advantage & increased scalability.

Articles - Banking habits by generations

In the financial world, there are three generations that make up the majority of the banking client base, Baby Boomers, Generation X and Millennials. Each generation behaves differently and has different viewpoints and preferences.

Articles - Best Practices in Loan Servicing

Industries change at an increasingly rapid pace and consumers automotive finance is no exception. With increasing levels of economic turbulence, the likelihood of black swan events escalates. 

Articles - 5 Ways Artificial Intelligence Can help Improve Customer Service

You hear a lot about Artificial Intelligence (AI) in today’s world, but how can it truly help your business move forward? Surprisingly, there are many areas of your business where AI can be utilized and you don’t have to be a tech giant to take advantage.

Articles- Understanding Generational Communication Differences

The generation a customer belongs to significantly impact their decision-making processes and communication preferences…What are the most effective ways for businesses to communicate when they want to share information? 

Articles - The Role and Importance of Compliance in Financial Services

In today’s highly regulated environment the pressure to comply with regulatory requirements is rapidly increasing, especially within the financial services industry…

Articles- 6 requirements for securitization

First, why securitize? For marketplace lenders, securitization creates the opportunity to grow your business…

Articles- considering CS as a sales tool

The two best ways to improve operations of a business are to increase sales or decrease costs. In today’s environment…

Articles- key elements of backup servicing

First Associates broke new ground as the first (and still only) FinTech servicing platform, we are the only servicer…

Articles - Bridging the Gap Between Omnichannel & Digital Banking

Call centers, online banking, text banking, live chat and mobile apps have made financial services more efficient and convenient for customers. Omnichannel solutions…

Articles - call-center-support

NEW! Customer service support from First Associate’s dedicated call center agents who work within your platform to deliver customized, omnichannel solutions. We combine cutting-edge technology with proven, proactive service to deliver a seamless customer experience that performs.