How to Better Reach & Serve Customers with
Generational Targeting

Optimizing marketing communications and maximizing service starts with your audience. When determining how to best engage customers, it is critically important for financial companies to consider a customer’s age and generation. There are vast differences in behavior and motivation between each generation, so it is crucial to understand what they have in common and how they differ when deciding how to best service each group.

At First Associates, we utilize the latest technology and communication platforms to determine the best ways to reach and communicate with our client’s customers. Our best-in-class loan servicing and customer service support deliver reduced delinquencies and defaults, while significantly increasing overall satisfaction and repeat business.

If you’d like to discuss a custom solution for your business, please contact us at 888.486.2509 or solutions@1stassociates.com

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