service first-associates

At First Associates, we use omnichannel communication and technology to elevate your customer experience and develop flexible solutions that improve your bottom line. We deliver: service

  • Proactive, positive dialogue & one-call resolution
  • Employees, not contractors – we don’t outsource, we build a seamless, in-house extension of your brand
  • Dedicated call center representative and quality assurance personnel with a 15/1 supervisor ratio
  • Monitoring, analysis & recording of every call, not a sampling
  • Executive management in every call center, regardless of location, to ensure oversight and accountability
  • A flexible, solution-oriented attitude for every situation
service - 98% live agent call quality

First Associates is there to support your business day-in and day-out. Contact us today to discuss how we can create a best-in-class custom solution for your brand.

888.486.2509 |

Service - Click to Read - Consider customer service as a sales tools