Technology

technology first associates

Technology is a foundation of our business and a cornerstone of our success. Therefore we have a laser-focus on delivering:

  • State-of-the-art communication platforms that enable us to record, monitor & analyze every single customer interaction
  • Best-in-class omnichannel solutions to reach your customers via the contact method they prefer
  • PCI (Payment Card Industry) Data Security Standard 3.2 SAQ D compliance certification
  • System agnostic service processing – your system, your way
  • Improved economics through automation
  • Cloud-based, secure platforms to protect your data
technology - 99% up time

Plus, we’ve built the optimal, global infrastructure necessary to deliver effective, secure solutions through:

  • Protected location independent capacity for all staff – we are natural disaster averse & always on for customers
  • Geo-redundant data processing and storage, not just back-up
  • Increased capacity on demand

At First Associates we use technology to your company’s advantage in every way we possibly can. So whether we are optimizing workflow management, increasing satisfaction or more effectively staffing your account, that commitment to technology ensures your customers will get the customer experience they deserve.

If you are interested in learning how technology could help improve your service levels or portfolio performance please reach out to us at solutions@1stassociates.com or 888.486.2509.